Systems Coordinator
Are you looking for a career in IT?
Do you have superior customer service skills and experience with network connectivity and workstation support? Have you managed Tier 1 telecommunication issues?
If so…
We want to speak to you about a career at HMA.
HMA is a Third Party Administrator conveniently located in Bellevue in need of a dynamic, innovative Systems Coordinator to be part of our IT Department. We are a wholly owned subsidiary of Regence BS, and have been here for over 24 years. HMA serves over 100,000 employee lives on behalf our self-insured group health plans. We offer a generous benefit package, competitive salaries, profit sharing, and a friendly welcoming culture. Here is your chance to work alongside and be part of a vibrant, fun and knowledgeable team of professionals with diverse backgrounds.
The Systems Coordinator is primarily responsible for the 1st tier help desk response for a 200 employee company. This position troubleshoots and resolves problems for users in a timely and professional manner, assists with workstation and printer troubleshooting and maintenance, FTP set-up, Server maintenance, and user security and permissions administration. This role is a central one within HMA and interacts regularly with all levels of staff throughout the company.
Essential Functions:
- Primary 1st Tier Service Desk contact. Trouble-shoot and provide timely response to questions and requests.
- Workstation and printer trouble-shooting and maintenance, including individual employee assistance.
- Provide 1st Tier support for telecommunications systems, including VOIP and ACD system for onsite and remote workers. Escalate to vendor Technical Support appropriately.
- Test, install and maintain software upgrades.
- Remote Access set-up, trouble-shooting and maintenance.
- New user set-up, security access and password resets, permission administration.
- FTP maintenance and testing.
- Update month-end-processing scripts and ensure they run accurately.
- Perform basic maintenance and repair on servers.
- Assist employee users with basic computer skills.
- Ensure compliance with software licensing agreements.
- Lead or assist in IT projects and key deliverables.
- Document procedures, test results and user training appropriately.
Successful Candidate will have:
- Superior customer service attitude.
- Strong analytical and problem solving skills.
- Excellent communication and interpersonal skills.
- Minimum 1 year of experience with network connectivity and workstation support. Prior experience in an IT Help Desk role is a plus.
- Minimum 1 year experience managing Tier 1 telecommunication issues.
- Proficient with MS Office suite and Excel.
- Some experience with Active Directory preferred.
- Must be able to lift up to 25 pounds.
- Must be available from 8:30 am to 5:00 M-F.
Healthcare Management Administrators (HMA) believes in delivering superior value to our many self-funded Northwest clients by combining competitive rates with superior service. If you would like to learn more about our organization, please E-mail your resume, cover letter and salary history. Faxed resumes are welcome at 305/574-0443.