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Darla Cook Testimonial

Customer Care
I wanted to be aligned with quality and a company that was known for its integrity.
Darla Cook


When my husband and I decided to sell our Dairy Queen and I began applying for jobs 17 ½ years ago, I knew I wanted to be picky about where I would land.  I wanted to work for a company that was going to be around for a long time.

I saw the Customer Care position advertised in our local paper and my husband said they should’ve just put my name at the top of the job description, because it was all about my background.  I didn’t know anything about HMA but I did know a local broker and some members who had HMA.  When I asked them about what they thought of HMA, the broker spoke very highly of David Snodgrass and the members told me they really liked working with HMA.  

I wanted to be aligned with quality and a company that was known for its integrity.  I started out as the Yakima Customer Care Advocate and have advanced to Customer Care Manager.  I have long held the philosophy of hand-holding groups and members and through the years have developed strong working relationships with them.  I’m glad I applied with HMA.  I think we’ve been a winning combination.  I would highly recommend HMA as an employer or a TPA.  We have an awesome Team!