If you are experiencing a life-threatening medical emergency, please call 911 or the number for your local emergency service. Always consult a medical professional for serious symptoms or emergencies.

If you’re feeling sick…

Per CDC guidelines, if you or a family member feels sick, call your doctor or urgent care center first rather than going in person. Learn about COVID-19 symptoms and other facts here.

If you’re not experiencing flu-like symptoms, the best action you can take to protect yourself and others is to wash your hands with soap and water for at least 20 seconds, cover your mouth with a tissue when sneezing or coughing, and avoid touching your eyes, mouth, and nose. Also, make sure your immunizations—including flu and pneumonia shots if appropriate—are current.

Self-care and mental health during COVID-19:

Be kind to yourself. This pandemic affects each of us differently and that’s okay. 

Please visit our self-care during COVID-19 page for more information and resources.

How we’re supporting you with getting vaccinated: 

Everyone 6 months of age and older in the United State is eligible to get a COVID-19 vaccination.

Visit our vaccines page for more information.

Have questions about COVID-19 testing, treatment, coverage, or resources?

You're not alone. Please visit our Member FAQ COVID-19 page. We've gathered and answered the most common questions we receive from our members and curated links to regional and national resources to help you.

If you have more questions or just need help please don't hesitate to call our Customer Care team at 1-800-869-7093 M-F 6:00 am - 6:00 pm PT or Send us a note through your HMA account


(page updated August 18, 2022)